Getting support
Two levels of support are available for users of Visual DialogScript:
- Free pre- and post-sales support covers Installation problems, bug reports and the provision of workarounds (if possible) where a bug is identified,and simple questions, like "Can you do this using VDS?"
- An extra-cost support plan is also offered which provides support cover for the following areas:
- Help achieving a specific task (we will write sections of script code)
- Help debugging a script that won't work
- Help writing a script (within the limit of two hours worth of work)
- The provision of interim upgrades of the VDS software by email where a bug prevents a script from working or necessitates an inconvenient workaround (other customers must wait for the fixed version to be generally released.)
The support is invoiced per hour . It must be purchased in advance by "Time Pack." For more information, see our website at http://www.dialogscript.com/.
Whatever your support problem, please help us to help you by including the following information in your request:
- Your name and company (as specified on registration)
- The product name and version number (from the About box)
- The version of Windows you are using
- The sequence of events (and better still, a section of script code) that demonstrates the problem.
The address for email support is: support@dialogscript.com.