Support

Need help with Visual DialogScript? First, browse our FAQ to check whether your problem already has an answer. If not, please use our support forums — it's the fast, efficient way to get help on all our products.

Feel free to contact us using our contact form for dedicated support.

Support levels

Pre-Sales

For those who seek a little more information about Visual DialogScript prior to purchasing a registration. There is no charge for Pre-Sales questions.

First Level

For those who have already purchased a registration and need a little help with installation issues, VDS bug issues, or just a small hand getting started. There is no charge for First Level questions, unless your questions are deemed to fall under the Premium Level, at which time the representative will notify you and ask if you wish to continue to the Premium Level.

Premium Level

For those who require assistance with source-code issues in their own projects. This is a paid level: $49 per session. A session is defined from the time you start talking with a representative to the time the issue is resolved, within approximately a 60-to-90-minute period. If your assistance looks like it will require longer, you may be asked to purchase another session before the representative can continue.

Development on request

If you require the VDS team to code your program partially or in full, or require a DLL to be built for your project, the representative will gather all the needed information and give you a quote — either at that time or by email within a day or two.