Die Oberfläche von VDS Renaissance ist in mehreren Sprachen verfügbar. Die offizielle Dokumentation wird auf Englisch gepflegt, um eine einheitliche, konsistente und stets aktuelle Referenz zu gewährleisten.
Getting support
Two levels of support are available for users of Visual DialogScript:
- Free pre- and post-sales support covers Installation problems, bug reports and the provision of workarounds (if possible) where a bug is identified,and simple questions, like "Can you do this using VDS?"
- An extra-cost support plan is also offered which provides support cover for the following areas:
- Help achieving a specific task (we will write sections of script code)
- Help debugging a script that won't work
- Help writing a script (within the limit of two hours worth of work)
- The provision of interim upgrades of the VDS software by email where a bug prevents a script from working or necessitates an inconvenient workaround (other customers must wait for the fixed version to be generally released.)
The support is invoiced per hour . It must be purchased in advance by "Time Pack." For more information, see our website at http://www.dialogscript.com/.
Whatever your support problem, please help us to help you by including the following information in your request:
- Your name and company (as specified on registration)
- The product name and version number (from the About box)
- The version of Windows you are using
- The sequence of events (and better still, a section of script code) that demonstrates the problem.
The address for email support is: support@dialogscript.com.